Terms & Conditions

General BetDNA Rules

  • Only one account allowed per person, family, household and IP address. Minimum wager is $1 online. For information on maximum wagers, please see our wager limits. If you require higher wagering limits than posted on the website, please contact customer service [email protected]
  • Players must log in to www.betdna.com by account number and password before seeing updated odds, placing wagers, and/or verifying account balances.
  • Account balances must be verified by the player on each visit to our website before placing a wager. It is the player’s responsibility to check the account balance and let our customer service know immediately if there is any problem.
  • BetDNA records and archives all wages made. The records will be used should a player have any discrepancy. These records will stand as the final determination to resolve any discrepancies on any sports or casino wager.
  • Wager Confirmations:

    • Internet Players

      All wagers are FINAL.

  • BetDNA.com reserves the right to add, delete or change house rules or pay odds at any time.
    • Maximum Payouts: The maximum payout on any wager of any kind is $15,000.
  • BONUSES & ROLLOVERS – If you take a deposit bonus, the rules work like this:

    • The deposit amount is multiplied by the bonus % to create the bonus, for example, a $250 deposit with a 100% bonus would create an additional $250 , so the player account would show $500.
    • The bonus is “sticky” meaning the bonus amount is wagered first and only the amount won from the bonus will be converted into the real account. For example, if you bet the $250 on 5 games at $50 each (assuming all bets were even money), and you won 3 and lost 2, then you would have $50 added to your real money account.
    • The rollover is based on the entire amount of the deposit plus the bonus regardless of how much of the bonus converts, so for example, in the example above, if the rollover is 10x then the the total amount needed to be wagered to have the bonus validated would be $5000, and for purposes of the rollover only straight plays count and hedged or arbitraged or offset wagers do not count. If you deposit a certain amount, say $100 and take a $100 bonus, the rollover applies to the entire $200 amount, deposit + bonus,, so if in this example there is a 10x rollover then the play through amount would be $2000.
    • Once the rollover amount is met, all bonus funds would be considered real money and be eligible for withdrawal subject to the normal rules and guidelines regarding withdrawals (see Anti Fraud and Money Laundering rule below, currently Rule 31).
    • There is also a 30 day hold period on any 100% or more (custom) bonus, meaning even if the player makes the rollover, they cannot withdraw funds until 30 days from day that the original “bonused” deposit was completed.
    • Rollover Guidelines - All play counts toward rollover except for the following wagers which are excluded:

      • games with American Odds greater than 2-1 and
      • wagers in which there is an offsetting wager or hedge bet, for example, you cannot bet Team A -10 and Team B +10 or Team A -200 on the Money Line and Team B +5 on the same game, these would be considered offsetting and not count toward the rollover.
  • Nevada Gaming Commission rules apply to any wager or discrepancy that are not covered by the house rules and regulations herein.
  • The placing of wagers by anyone under the age of 19 is strictly prohibited.
  • All sporting events in-play or pre-match must be played on the date and site as scheduled unless otherwise specified. Any event postponed (postponed over24 hours), rescheduled or moved to another site will automatically grade as "No Action".
  • Correlated Parlays: BetDNA allows bets of different games in the same parlay and also mix different sports. Parlays containing spreads, moneylines or team totals of 1st half, 2nd half, periods and quarters of the same sporting event are considered correlated parlays and are not permitted. Players found abusing this rule are subject to account suspension or termination at the discretion of BetDNA. Any bets made using Correlated Parlays may be automatically cancelled.
  • When wagering on "totals”, combined total both teams or “team totals” , if the primary match odds are presented as a 3 Way Wager (“Team A or Team B or Draw”), as is most often the case with Soccer, then the totals are regulation only, but if the primary odds are presented in the more common US format (“Money Line” and “Pointspread/Handicap” pricing), then all totals would include the overtime. This applies to prematch and Live Betting.
  • Wagers made on quarters are ONLY for that quarter and DO NOT include overtime or extended periods.
  • BetDNA reserves the right to void any bonus money paid on refer a friend accounts that are subsequently closed, cancelled or suspended.
  • BetDNA does not and will not disclose details of an individual's net winnings or losses. It is the player's responsibility to track all winnings and report them to the proper authorities while residing in a taxable jurisdiction.
  • Account Closures: The agreement between BetDNA and the player may be terminated by the player at their request. If necessary, BetDNA reserves the right to close the account is caught abusing or cheating.
  • Confidentiality: All personal information of all users will be held in confidence.
  • BetDNA reserves the right to lower limits or refuse any wager prior to its acceptance and/or the start of the event. Any wager made without enough funds will be voided. Abuse of errors will call for immediate closure of account. Errors include but are not limited to the following: incorrect lines of any kind and incorrect grading of any kind. This policy towards abuse of errors is an important part of the BetDNA terms and conditions and will be reiterated.
  • BetDNA Liability:

    • All decisions made by BetDNA management are final and binding in all matters between BetDNA and its players.
    • Laws regarding gaming vary throughout the world; it is the responsibility of players to ensure they understand and comply fully with any laws or regulations relevant to themselves in their own jurisdiction. BetDNA cannot be held responsible for players not checking with local authorities on legality. All BetDNA players must be at least 21 years of age.
    • BetDNA reserves the right to suspend or withdraw any game at its complete discretion.
    • BetDNA is not liable for the cancellation of any game, regardless of the reason.
  • BetDNA cannot be held responsible for any computer, typing or human error or technical error when posting odds or grading wagers. In case of an error by BetDNA regarding the posting of lines or grading, BetDNA reserves the right to correct the pricing or grading, and if the pricing error occurs before the game starts, the player will be deemed to have bet the game at the correct price. Furthermore regarding incorrect lines for games that have already started, and for grading errors, this is our policy: a) incorrect grading errors will be reversed out of the players account regardless of when the grading error is discovered, b) results of game with incorrect odds will be reversed ouf of the players account regardless of when the odds error is discovered. BetDna Casino reserves the right to withdraw or remove any monies from player's accounts that have been deemed as error or computer malfunction due to a match having commenced with an incorrect line or due to a match being graded incorrectly. In these cases, the Player's balance will renewed to the previous balance prior to the errors in question. . BetDNA reserves the right to cancel the players account if the player has shown to take an error line for his advantage. In these cases the player will get a refund of their most recent deposit or their current balance, whichever is lesser. In addition, BetDNA is not liable in the following scenarios:

    • In the event of an Act of God, including but not limited to natural disasters, explosion, theft, malicious damage, strike, and lockout, and human work action, outbreak of hostilities, riot, civil disturbance or acts of terrorism.
    • The failure of BetDNA's computers, telecommunications or any other data transmission system that results in delays, errors, losses or omissions.
    • BetDNA accepts no liability for any damages caused to players by the interception or misuse of any information transmitted online.
    • These Rules constitute the entire understanding and agreement between BetDNA and their players. In the event of any dispute or discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
  • Live Betting at BedDNA.com is virtually continuous, however, players understand that there is a delay of approximately 10 seconds before a wager is processed, this is to make sure there have been no material changes in the game conditions, ie score, injury etc. This is common practice with Live Betting software and if you choose to wager Live you are accepting this as a condition of betting.
  • All wagers and other transactions will be taken into account as if they are originated from San Jose, Costa Rica. Thus, said transactions are ruled by Costa Rican law.
  • All deposited funds must be wagered (played) 1x prior to withdrawal. Players who chose to withdraw prior to completing the required rollover will have their processing (deposit and withdrawal) fees removed before being paid.
  • Rules Regarding Sign up and Deposit Bonuses/Rollovers

    • Any sign up or deposit bonuses are subject to Rollovers as specified in the promotions.
    • BetDNA reserves the right to cancel or change any promotions at any time, though doing so would not impact any previous bonuses.
    • Rollover means that the player needs to wager the bonus amount X number of times before the money would convert into the equivalent of cash funds in the account. For example, if you get a $100 bonus with a 10x rollover, this means you need to wager $1000 dollars of cumulative amount risked before that bonus or any part of it is considered real money. If you deposit a certain amount, say $100 and take a $100 bonus, the rollover applies to the entire $200 amount, deposit + bonus, so if in this example there is a 10x rollover then the play through amount would be $2000.
  • BetDNA currently restricts play only from the following countries:

    • Costa Rica
    • Malta
    • Egypt
    • Ghana
    • Indonesia
    • Macedonia
    • Morocco
    • Nigeria
    • Pakistan
    • Serbia
    • Montenegro
    • Ukraine
  • The Site Terms and Conditions, as well as the Free Play / Bonus Terms and Conditions, are subject to change at any time. It is the Player's responsibility to check the Terms and Conditions each time he or she logs in to the site to view the latest version. Usage of the site (including logging in to the site, making a deposit, placing a bet, or redeeming a bonus) constitutes acceptance of the latest terms and conditions.
  • BetDNA is not a banking or financial institution, and thus, should not be used to hold funds for extended periods of time. In order to comply with licensing and regulatory requirements, we reserve the right to zero out real-cash balances for any account which has not been accessed for sixty (60) consecutive calendar days. Zero-outs cannot be reversed once completed. If a player has funds in their real-cash balance, they may prevent the possibility of a zero-out due to dormancy by logging in to the account at least once fifty-five (55) days.
  • All of our bonuses and promotions are intended for recreational players, any customer who is deemed not to be a recreational player is not eligible for any bonuses or promotions of any kind at any time. Any player found to be engaging in bonus abuse as determined by the sole discretion of BetDNA.com management, will be subject to the “Recreational Player Only” rule below.

    Promotions and bonuses are there to reward our valued players. We have a zero tolerance policy on bonus abuse and fraudulent activity. We reserve the right to block bonuses from any player who we deem to be abusing our promotions. If fraudulent activity or abuse is suspected, we reserve the right to remove bonuses and associated winnings from the account and any associated accounts.

    The determination of what constitutes bonus abuse shall be at the sole discretion of Management. Management will be considered evidence of bonus abuse shall include, but not be limited to, the following examples:
    Using more than one account
    One bonus per household
    Wagering the bonus money on excluded games
    Taking more than one welcome bonus

    Playing welcome bonuses listed on forums or websites in which our players have not signed up from. Example: Players signs up from www.somesite.com and takes a deposit bonus but then redeems welcome bonuses from www.othersite.com . In this case any bonus and winnings will be forfeited and the account will be closed.

    Redeeming 3 or more free chips without a deposit. Free Chips are a promotion to encourage deposits. Should any player take 3 or more free chips consecutively without making a a deposit, the bonus and winnings will be forfeited and the account closed.

  • BetDNA.com is intended for the "Recreational Player Only", and is not intended for professional bettors or arbitrage players including but not limited to: professional bettors, bettors that use automated software tools of any kind to wager or arbitrage, "Syndicates", and “Movers”,. If in the sole discretion of management a player is not deemed to be a “Recreational Player” management reserves the right to suspend their account, remove their earnings, and refund their deposit, which refund will be sent to the Name and Address on File. If BetDna Casino Management deems a player is cheating in any way, or using any kind of automated tool to cheat the games, all funds will be forfeited and account will be closed immediately. This rule is in force no matter when BetDNA.com discovers the cheating, and all BetDNA.com decisions with regards to this rule are final.
  • ANTI FRAUD AND MONEY LAUNDERING IDENTIFICATION GUIDELINES: All players must provide a real physical address when opening an account. A PO/FPO or any kind of P.O. box address is not allowed. Players will be asked to produce proof of ID and proof of address in order to process payouts, and no payout can be processed until said proof is submitted.

    Players who choose to deposit using a credit card must use a credit card under their own name. Credit cards under the name or address of anyone other than the person who opened the account will be considered "third party credit cards." Users of third party credit cards will have any winnings voided and will have all deposit(s) refunded back to the third-party card. Management may also, at its discretion, close the account of any player using third party credit card(s) to prevent suspected fraud. Any payout requests for players who used third-party credit cards will be denied.



Free Play and Bonus Terms and Conditions

Note: these are the general default terms for all free plays & bonuses, however, the specific terms of any particular free play or bonus have precedence over these general rules should there be a conflict.

  • Free Play Amount: The Free Play amount the player will receive is based on the amount of the deposit made in conjunction with the bonus. For example, if the player deposits $100 on a 10% Sports Free Play bonus, the Free Play amount the player will receive is $10.

    • Allowed Sports: Free Plays can only be wagered on any events offered prematch or live unless specifically excluded.
  • Allowed Bet Types: Free Plays can be used only in the Sportsbook on straight bets, parlays and teasers (no round robins). Free Plays cannot be used on wagers with odds of less than 1/2 (1.5 European) = which is the same as odds greater than 2 to 1 (-200 American). Casino action does not count toward Free Play rollover. Any bets placed containing selections at odds of less than 1/2 (1.5) = greater than 2/1 American will not count towards any rollover requirement.
  • Point Buys: Free Plays cannot be used to buy points.
  • Pushes and Ties: All bets placed using a Free Play that result in a push or a tie will be considered a "loss."
  • Wager Requirements Must be Met: Each Free Play bonus or Casino/Live Dealer bonus offer has wager requirements. These wager requirements must be met in order for a payout request to be completed. Payout requests made prior to the completion of wager requirements will be denied.

    For Sports Free Play offers, if a particular Free Play offer does not specify the wager requirement details, a minimum 4x wager requirement is implied. Sports wager requirements are calculated on the deposit + bonus amount. For example, if you deposit $100 and receive $10 in Free Play with a 4x rollover, you must place $110 x 4 = $440 in real-money wagers to meet the play through.

    For Casino/Live Dealer bonus offers, if the offer does not specify the wager requirement details, a minimum 60x wager requirement is implied. Wager requirements are based on the bonus amount. For example, if you receive a $100 bonus with 50x rollover requirements, then the total wager requirements would be $100 x 50 = $5,000.

    Wager requirements in the terms and conditions or details of the particular promotion override these default minimum wager requirements.

    In the Sportsbook, only wagers placed using the Real Money balance will count towards playthrough. Wagers placed using Freeplay will not count towards the wager requirements.

    In the Casino or Live Dealer, only bets placed with the bonus balance will count towards the wager requirements. Casino/Live Dealer real money wagers do not count towards playthrough requirements.
  • Multiple Bonuses: If the player redeems multiple bonus or Freeplay offers, then the wager requirements for each of those offers will be added to the player's total account wager requirements for that particular product (Sports, Live Dealer or Casino). The cumulative wager requirements for all bonuses must be met prior to a payout request. The player's cumulative wager requirements for a particular product (Sports, Casino, or Live Dealer) are reset to $0 when the player's account is "zeroed out." A zero out occurs when the cumulative real money and bonus balances are less than $1 after all pending bets have been settled.
  • Wagering method: Free plays can only be wagered online via the desktop site or the mobile site.
  • Hold Period (Standard Bonuses): Standard Free play bonuses of 100% or less will have a 30 day hold period which must elapse prior to any withdrawal. Standard free play bonuses of 150 to 200% will have a 60 day hold period which must elapse prior to any withdrawal.
  • Hold Period (Cash Bonuses): From time to time BetDNA may offer Cash bonuses. All cash bonuses of 50% or less are subject to a 30 day hold period from the date of redemption of the bonus which must elapse prior to any withdrawal. Any Cash bonus of over 50% are subject to a 60 day hold period from the date of redemption of the bonus which must elapse prior to any withdrawal.
  • Crediting of Win Amounts: Only the net win amount from a Free Play bet is added to the player's account balance. The amount of the Free Play does not get returned to the account balance in the event of a win. For example, if the player places a $100 Free Play bet to win $90 and wins said bet, the total amount that will be credited to the player's account is $90.
  • Maximum Win: The maximum win amount for any Free Play bonus is $1,000. If multiple bets are placed with one Free Play bonus, the maximum cumulative win amount is $1,000. NOTE: As a reminder any free play wagers placed do not count toward rollover. Only Real Cash wagers are counted.
  • Voiding of Free Plays: Once a player has redeemed a Free Play, the wager requirements and hold period for that free play become binding on the account and must be fulfilled prior to a withdrawal request. Once a wager is placed with the Free Play, the bonus cannot be voided or rejected by the player. Should a player request a withdrawal prior to the full usage of a Free Play, the remaining Free Play amount will be removed from the player's account during withdrawal processing.
  • Playthrough Progress Not Shared Across Casino, Live Dealer and Sportsbook: When redeeming any bonus on this site, the wager requirements for said bonus must be fulfilled using the platform that was designated in the bonus offer. Playthrough completed on one platform does not count towards bonuses in other platforms. For example, Sports playthrough progress does not count towards casino bonuses. Casino playthrough does not count towards the wager requirements of a Sports Free Play. If a player takes a combination bonus that has Free Play and Casino components, the player must complete the required rollovers for each product in each respective platform prior to any withdrawal.
  • 200% Signup Offer: The 200% Signup Offer ("200% Sign Up Bonus") is a two-part bonus which offers a 100% Match Free Play on Sports and a 100% Match Bonus in the Casino. The Sports Free Play portion has 10x wager requirements, meaning you must place 10 times the deposit + bonus amount in real-money wagers. The Casino portion has a 60x wager requirement, meaning you must wager the bonus amount 60x to meet playthrough. Please note. If dual bonus is redeemed both bonuses rollovers must be completed prior to payout. This means if the sports rollover is rolloved over casino must still be completed as well if casino rollover is completed first sports must be completed as well. No payout will be completed until full rollover requiments have been completed.
  • $100 (BASKET) FP Promotion Rules:
    • Players who redeem the $100 Free Play bonus must meet the following requirements before any payouts are processed.
    • One account per household per IP address allowed, player must be a new account holder at BetDNA to receive $100 FP.
    • All player information submitted during registration must be accurate in order for BetDNA to pay winnings, inaccurate data will void bonus.
    • Straight wagers will count towards rollover requirement.
    • A 10x rollover must be met in order to convert your FP into Real Money $1,000 in action.
    • To be eligible for a payout the player must make a minimum deposit of $100 within 30 days of accepting the $100 FP promotion.
    • Player must complete a 5x rollover once minimum deposit is made (Real Money Converted + $100 Min Deposit x 5) before requesting a withdrawal.
    • Once player has met both rollover levels, player must provide copy of their ID to verify all the information on his / her BetDNA account is valid.
    • Maximum real money winnings allowed for this promotion is $200.
    • Players from the following Countries may not participate in the promotion or have a real money account at BetDNA: Costa Rica, Egypt, Indonesia, Macedonia, Malta, Montenegro, Morocco, Nigeria, Pakistan, Serbia, and Ukraine.
    • Management reserves the right to void this promotion at anytime. All decisions made by the BetDNA management are final.
    • The $100 Free Play promotion ends July 31st, 2016.


BetDNA Casino Rules

  • Terms & Conditions

  • Please read the terms & conditions carefully.
  • You are bound by all terms & conditions mentioned on this page from the moment a bonus is credited to your account.
  • DISCLAIMER : All terms and conditions stated on this page are final unless any term stated on this page is directly contradicted by something said in any bonus offer itself. In such a case, ONLY the contradicted term(s) and/or condition(s) on this page will be null and void for that particular bonus offer and whatever is stated in the offer will be considered the term(s) and/or condition(s) for that particular bonus offer. Any term(s) and/or condition(s) not contradicted by the bonus offer will continue to remain in full effect.
  • No employee of BetDNA Casino has the authority to waive any term(s) and/or condition(s) mentioned on this page under any circumstances. If an employee claims to do so please contact [email protected] immediately to report him/her.
  • Term #0 - Weekly promotions

    • This section is reserved for BetDNA's special weekly promotions.
    • All codes that begin with the word "HIGHROLLER" are percentage bonuses on deposits of $100 - $500. The number in the code indicates the percentage amount of the bonus. For example, the code "HIGHROLLER500" would be a 500% bonus on deposits of $100 - $500.
    • These special all-games bonuses have ONLY a 40X wagering requirement. That means the bonus must be wagered 40 times before being eligible for a withdrawal. You will see all games including roulette under the "bonuses" tab in the casino lobby and you can play any game to meet the wagering requirements. Players found abusing this offer by placing no-risk bets to meet wagering requirements such as betting both red and black on roulette will have their bonus & winnings revoked and their accounts banned.
    • All codes ending in the word "CASH" are all-games percentage bonuses on deposits of $20 - $500. The number in the code indicates the percentage. For example, the code "600CASH" is a 600% bonus on deposits of $20 - $500.
    • CASH bonuses have a 80X wagering requirement. That means the bonus must be wagered 80 times before being eligible for a withdrawal. All applicable games will appear in the bonuses tab and you can play any of them to meet the wagering requirements. Players found abusing this offer by placing no-risk bets to meet wagering requirements will have their bonus & winnings revoked and their accounts banned.
    • All codes ending in the word "WEEK" are percentage bonuses on deposits of $20 - 200. The number in the code indicates the percentage. For example, the code "2000WEEK" would be a 2000% bonus on deposits of $20 - $200.
    • These bonuses are standard slots bonus with 50X wagering requirements. That means the bonus must be wagered 50 times on the games appearing in the "bonuses" tab (all slots, keno, scratch cards) in the casino lobby before being eligible for a withdrawal.
    • All codes ending in the word "FLAT" are flat bonuses on deposits of $25 or more. The number in the code indicates the flat amount of the bonus. For example, the code "400FLAT" would be a $400 flat bonus on deposits of $25 or more.
    • FLAT bonuses are slots bonuses with 50X wagering requirements. That means the bonus must be wagered 50 times on the games appearing in the "bonuses" tab (all slots, keno, scratch cards) in the casino lobby before being eligible for a withdrawal. Wagering your deposit does not count towards the wagering requirements of the bonus.
    • All codes that contain the word "FREE" or "CHIP" are special free chips with 80x wagering requirements. That means the bonus must be wagered 80 times before being eligible for a withdrawal. The number indicates the amount of the free chip. For example, "10FREE" would be a $10 free chip. All regular and 3D Slots will appear in the bonuses tab of the game lobby and you can play any of them to meet the wagering requirements.

    Term #1 - All bonuses are sticky

    • Unless stated otherwise with the bonus offer all bonuses offered at BetDNA Casino are "sticky bonuses" Sticky bonuses can not be withdrawn from the casino, and will be removed from the account when a withdrawal is processed.

    Term #2 - Deposits are lost first

    • This term is best explained by an example.
    • If you deposit $100 & get a 100% bonus the total amount in your account is $200. So you start wagering and after awhile the remaining balance in your account is only $150. That means that the current "cash balance" in your account would be only $80 even though your account balance is $150. Why Because of term #2. When you have deposit + bonus in your account and you happen to lose you lose the deposit first, then the bonus.

    Term #3 - Wagering requirements must be met

    • All bonus offers you see on the promo page and elsewhere have wagering requirements attached to them. You have to meet the wagering requirements to be able to withdraw any winnings. You have the option to forfeit all winnings & all bonuses and withdraw whatever cash balance is left in your account at any time irrespective of wagering requirements.

    Term #4 - Maximum cashouts

    • You will always see a variety of bonuses being offered by BetDNA via our website and sometimes via emails or other mediums.
    • Depending on the % of the bonus there are maximum cashout amounts associated with the bonuses.
    • Whenever term #4 is enforced on your account at the time of a withdrawal all non-withdrawable funds are removed (zeroed out) from your account.
    • All free chips
    • Any bonus given to a player where he does not deposit any of his own money in conjunction with the bonus is considered a free chip. The maximum withdrawable amount on a free chip is 1X the amount of the bonus. Please note that free chip related winnings can only be withdrawn via Bitcoin and will never be sent out by any other option unless a deposit is made.
    • Example : In a scenario where you get a free chip of $100 the maximum cashout amount is 1X the amount of the bonus = $100 x 1 = $100. In this case, any additional funds in your account over and above the maximum cashout of $100 will be removed (zeroed out) at the time of your withdrawal.
    • Once a customer has successfully taken a withdrawal arising from a free chip he may not request another withdrawal from a free chip until he makes future cumulative deposits exceeding the amount of the free chip withdrawal. This does not affect withdrawals arising from real money deposits. Making a deposit after winning on a free chip but before taking a withdrawal does not negate this term.
    • All bonuses of 200% & below
    • The maximum withdrawable amount on any bonus of 200% or below is 5X the amount of the bonus.
    • Example : If you deposit $100 & receive a 200% bonus the bonus you will receive will be 200% of $100 = $200. Since the maximum cashout is 5X the amount of the bonus the maximum withdrawable amount will be $200 x 5 = $1000. In this case, any additional funds in your account over and above the maximum cashout of $1000 will be removed or zeroed out at the time of your withdrawal.
    • All bonuses of 201% - 1000%
    • The maximum withdrawable amount on any bonus of 201% - 1000% is 2X the amount of the bonus. However, if the redeemed bonus amount is over $1750 then the maximum withdrawable amount is only half that of the bonus amount.
    • Example : If you deposit $100 & receive a 1000% bonus the bonus you will receive will be 1000% of $100 = $1000. Since the maximum cashout is 2X the amount of the bonus the maximum withdrawable amount will be $1000 x 2 = $2000. In this case, any additional funds in your account over and above the maximum cashout of $2000 will be removed (zeroed out) at the time of your withdrawal.
    • All bonuses of 1001% & above
    • The maximum withdrawable amount on any bonus of 1001% & above is 1X the amount of the bonus.
    • Example : If you deposit $100 & receive a 2000% bonus the bonus you will receive will be 2000% of $100 = $2000. Since the maximum cashout amount is 1X the amount of the bonus the maximum withdrawable amount will be $2000 x 1 = $2000. In this case, any additional funds in your account over and above the maximum cashout of $2000 will be removed (zeroed out) at the time of your withdrawal.
    • All "Flat bonuses"
    • All "Flat" bonuses have a maximum cashout equal to the amount of the bonus + deposit.
    • Released bonuses to real money must be played in the software the funds were released from. Due to contract restrictions with software providers there are no exceptions to this rule

    Term #5 - Zero outs

    • Your balance needs to be $1 or below for you to be considered "zeroed out".
    • You may not have bonus money from 2 bonuses in your account at the same time. Therefore, the system is configured to automatically remove (zero-out) any existing bonus money from your casino account whenever you redeem a bonus. Please remember that this feature only works when you have not completed the wagering requirements on a bonus. The software moves all bonus funds to real money once wagering requirements are completed on any bonus. However, this DOES NOT mean max cashout restrictions are removed from your bonus. ALL max cashout restrictions remain in full force & effect until a "zero out" occurs either due to you playing down your balance or due to a withdrawal. If you make a deposit on top of a max cashout bonus/free chip even if it has already converted to real money due to you making the wagering requirements the most you will be entitled to withdraw at any time would be the maximum cashout available from the bonus that offers the lowest maximum cashout out of all the bonuses you redeemed without zeroing out your balance + any deposit(s) you made that were not connected to said bonus. Any additional funds will be zeroed out at the time of the withdrawal.

    Term #6 - Wagering requirements

    • To complete the wagering requirements of any bonus at BetDNA, you must wager your bonus balance in the games appearing under the "bonuses" tab in the casino lobby. The deposit amount is not included in the rollover requirements and wagering your deposit does not count towards the wagering requirements of the bonus.

    Term #7 - Provide a real physical address

    • No winnings are paid out to accounts with APO/FPO or any kind of P.O.box addresses. Any players who enters such an address in his account will not be paid any winnings and will have his/her deposit returned.

    Term #8 - Don't open multiple accounts

    • Only one account per household, person, computer, email address, credit card number, or shared computer environment such as a library, workplace, fraternity, university or school is permitted. No winnings shall be paid if we detect multiple accounts.

    • Players who choose to deposit using a credit card must use a credit card under their own name. Credit cards under the name or address of anyone other than the person who opened the account will be considered "third party credit cards." Users of third party credit cards will have any winnings voided and will have all deposit(s) refunded back to the third-party card. Management may also, at its discretion, close the account of any player using third party credit card(s) to prevent suspected fraud. Any payout requests for players who used third-party credit cards will be denied.

    Term #9 - You must be 21 years of age or older

    • We reserve the right to ask for a picture ID or a copy of a credit card for age verification before paying out winnings.
    • A picture ID is asked in all cases of withdrawals resulting from free chips.

    Term #10 - Account terminations

    Term #11 - Amendments

    • This page may be amended from time to time. Players are required to consult this page everytime before taking a bonus to ensure there have been no amendments to any terms. We never apply any amendments retroactively. The terms mentioned on the site at the time the player takes the bonus will apply until the user zeroes out or takes another bonus (whichever is first).

    Term #12 - Restricted countries

    • Residents and/or citizens of the following countries are restricted from redeeming any bonuses of any kind (including free chips) :
    • Afghanistan, Algeria, Albania, Armenia, Argentina, Azerbaijan, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Chad, China, Costa Rica, Denmark, Croatia, Czech Republic, Algeria, Estonia, Egypt, Finland, French Guiana, Croatia, Hungary, Indonesia, India, Iraq, Islamic Republic of Iran, Iceland, Jordan, Korea, Kosovo, Kazakhstan, Kosovo, Lebanon, Sri Lanka, Lithuania, Latvia, Libya, Morocco, Republic of Moldova, Malaysia, Montenegro, Nambia, Nigeria, Nepal, Nauru, Netherlands, Panama, Peru, Philippines, Pakistan, Poland, Romania, Russian Federation, Rwanda, Serbia & Montenegro, Sudan, Slovenia, Slovakia, Somalia, Sweden, Suriname, Syrian Arab Republic, Turks & Caicos Islands, Thailand, Turkmenistan, Tunisia, Turkey, Taiwan, United Republic of Tanzania, Ukraine, Uganda, Uruguay, Vanuatu, Venezuela, Vietnam.
    • Any player from any of the aforementioned "restricted countries" that redeems any bonus of any kind (including free chips) will have his winnings revoked and any active deposits will be returned after subtracting a 15% processing fee.

    Term #13 - Zero tolerance for bonus abuse and/or bonus fraud

    • Promotions and bonuses are there to reward our valued players – We have a zero tolerance policy on bonus abuse and fraudulent activity. We reserve the right to block bonuses from any player who we deem to be abusing our promotions. If fraudulent activity or abuse is suspected, we reserve the right to remove bonuses and associated winnings from the account and any associated accounts.
    • The determination of what constitutes bonus abuse shall be at the sole discretion of Management. Management will be considered evidence of bonus abuse shall include, but not be limited to, the following examples:
    • Using more than one account
      One bonus per household
      Wagering the bonus money on excluded games
      Taking more than one welcome bonus

    • Playing welcome bonuses listed on forums or websites in which our players have not signed up from. Example: Players signs up from www.somesite.com and takes a deposit bonus but then redeems welcome bonuses from www.othersite.com . In this case any bonus and winnings will be forfeited and the account will be closed.
    • Redeeming 3 or more free chips without a deposit. Free Chips are a promotion to encourage deposits. Should any player take 3 or more free chips consecutively without making a a deposit, the bonus and winnings will be forfeited and the account closed.

    Term #14 - Dormant Accounts

    • BetDNA Casino is not a banking or financial institution, and thus, should not be used to hold funds for extended periods of time. In order to comply with licensing and regulatory requirements, we reserve the right to zero out real-cash balances for any account which has not been accessed for sixty (60) consecutive calendar days. Zero-outs can not be reversed once completed. If a player has funds in their real-cash balance, they may prevent the possibility of a zero-out due to dormancy by logging in to the account at least once fifty-five (55) days.

    Term #15 - Software Malfunction

    • BetDNA Casino reserves the right to withdrawal or remove any monies from player's accounts that have been deemed as error or computer malfunction due to a game or games paying out incorrectly. The Player's balance will renewed to the previous balance prior to playing said game's. If BetDNA Casino Management deems the player is cheating or using some tool to cheat the games, all funds will be forfeited and account will be closed immediately.